Who can sign up for Sitestein Plans & Services?
ANSWER
• Anyone who wants to establish an online presence can purchase a plan and services. Once you have registered you can create your very own website with our world famous website builder.
Who can have a domain / website and what are the benefits?
ANSWER
• Anyone can have their own space on the Internet. Sitestein offers a wide range of
packages for both business and personal websites. Whether your want to sell your
products online, promote your charity, or just post some photos for your friends,
a website is your way to communicate with the world.
I am a complete beginner. Is it difficult to build my own site?
ANSWER
• While providing many services for the high-level professional user, many of our
products and packages are designed for use by people with no computer experience.
Our WebsiteBuilder lets beginners create a fully functional website. In just a few
easy steps, you can customize a number of pre-set designs, insert graphics, and
create a professional-looking website in less than an hour.
We Provide email support 24 hours a day, 7 days a week and we are available by phone during regular business hours (9:00am - 5:00pm) EST.
We are ready to help you with any issues you may have in creating your website
(paid customers only).
You'll also find many answers to common questions and problems on our comprehensive FAQ pages.
If you have a package with Sitestein you can use our WSB to quickly and easily build a professional website.
What level of support do you provide for total beginners?
ANSWER
• If you have any questions regarding our services, we have a professional support team who will be glad to answer your questions by e-mail; we generally respond to inquiries within 24 hours.
Customers with paid packages may call our Tech Support / Customer Service
during regular business hours.
Total beginner? Sitestein packages are geared towards novice users with
little or no prior computer experience. Our support team is always on hand to help.
How soon after I purchase my plan can I start working on my website?
ANSWER
• Your Sitestein package becomes active immediately after sign up.
Domain registrations take at least 24 hours. However, this can take longer
due to occasional technical difficulties or errors with your registration.
You can check the status of your registration via the Sitestein Control Panel.
The domain name will take approximately 48 hours to become fully
visible to all computers on the Internet. This is the time needed by the DNS
(Domain Name Server) to send out the new location of your site.
What if I forgot my Login / Password?
ANSWER
• By any chance you forget your login or password, you must contact us by email or
phone and our representative will help you retrieve your information.
How long does it take to register a domain name?
ANSWER
• Domain registrations generally take at least 24 hours. However, this may be longer
due to occasional technical difficulties or errors with your registration. You can
check the status of your registration via the Sitestein Control Panel.
The domain name will take approximately 48 hours to become fully visible to all
computers on the Internet. This is the time needed by the DNS (Domain Name Server)
to send out the new location of your site.
If I sign up with Sitestein do I have to change my ISP/service provider?
ANSWER
• There is no need to change your ISP (Internet Service Provider) when registering a
domain or purchasing a package with us. We are a web hosting company and not an ISP, so there is no need to change your method of accessing the Internet.
How do I contact Sitestein?
ANSWER
• You can contact us by clicking on the Contact Us Link. There you can fill in any questions you may have and expect a response within 24 hours of your request.
Also, you can call us during regular business hours:
Monday - Friday
9:00am - 5:00pm (Eastern Time)
I am running out of space. Can I upgrade my plan for more space?
ANSWER
• You can upgrade your plan at any time. From a personal basic, to a fully functional store, enjoy the capabilities of upgrading from your own control panel.
You also have the option to stay at the present plan you are in and upgrade space
from a large range of storage packages.
« Back ˆ Top ˆ
|
|
|
